Q. Do I need to reserve my dialysis treatment(s) in advance?

Yes, the EMS Holiday Dialysis Center in Hurghada does not accept walk-in patients. To ensure availability and a seamless experience, all dialysis treatments must be booked and confirmed prior to your arrival at your holiday destination.

Q. How can I make a reservation?
You can easily book your dialysis treatment by completing and submitting the electronic EMS Dialysis Booking Request Form. The form is available at this link, with a German version accessible here. Once submitted, you will receive your final booking confirmation via email within 48 business hours.

 

Q: What is the latest I can make a reservation?
We require at least two weeks' notice for individual reservations and 30 days' notice for group reservations. Unfortunately, we are unable to accommodate last-minute bookings.

 

Q: What documents do I need to submit before my arrival?
Please email a copy of your recent records (no older than 60 days) to reservation@ems-eg.com at least two weeks before your arrival at your holiday destination. If your records are in a foreign language, your treating physician must complete and return our EMS Dialysis Patient Report Form in ENGISH.

 

Q: What is the latest I can cancel my reservation?
Cancellations with less than one week's notice or no-shows will incur a late cancellation fee of 100 EUR (or the equivalent amount in U$D or GBP). Patients unable to travel due to illness may email a doctor’s note to reservation@ems-eg.com.

 

Q: What types of payment methods do you accept?
We accept cash, debit/credit cards (Visa or MasterCard only), insurance coverage, and wire transfers (prior to arrival).

 

Q: Is the EHIC-E111 European Health Insurance Card accepted?
Unfortunately, the EHIC card cannot be used in Egypt. It is intended for use only within the European Economic Area (including the European Union, Norway, Iceland, Liechtenstein) and Switzerland.

 

Q: Can I pay on-site and receive an invoice for health insurance reimbursement?
Yes, you certainly can.

 

Q: When is payment due?
Payment is required at the time of service, without exception. For wire transfers, payment must be made at least two weeks prior to the patient’s arrival.