Sunday - Thursday: 9 am - 5 pm (UTC+2:00 Cairo)
FAQ
Q. Do I need to reserve my dialysis treatment(s) in advance?
Yes, we do not dialysis walk-in patients at any of EMS Holiday Dialysis Centers. All holiday dialysis treatments must be reserved and confirmed prior to the patient's arrival to the desired holiday destination.
Q. How can I make a reservation?
You can now make your reservation by completing and submitting the electronic EMS Dialysis Booking Request Form. This form is also available at https://docs.google.com/forms/d/e/1FAIpQLSecSUdipJU5jPZyb0T_dSQQN7Ki3SNPw5ROoQNR2YyOBMwKLA/viewform. Once submitted, you should expect your final booking confirmation via email within the next 48 business hours.
Q. How late can I make my reservation?
We require a minimum of 2-week notice for individual reservations and 30-day notice for group reservations. Unfortunately, we cannot accommodate last-minute reservations.
Q. What documents are needed prior to my arrival?
You will need to email a copy of your recent (not older than 60 days) records to reservation@ems-eg.com at least 2 weeks prior to your arrival to your holiday destination. If your records are in any other foreign language, your treating physician will need to complete and return our EMS Dialysis Patient Report Form.
Q. How late can I cancel my reservation?
No-shows or short notice cancellations of less than one week are subject to a late cancellation fee of 100 EUR or the equivalent amount in other foreign currencies. Sick patients may email a doctor note to reservation@ems-eg.com.
Q. What forms of payment do you accept?
Cash, Debit/Credit Cards (only VISA or MasterCard), Insurance Coverage, and Wire Transfers.
Q. Do you accept the EHIC-E111 European Health Insurance Card?
Unfortunately, the EHIC card cannot be used in Egypt. It is meant to be only used in the European Economic Area, (i.e. the European Union, Norway, Iceland and Liechtenstein) and Switzerland.
Q. Can I pay you on-site and get an invoice for my health insurance to get refunded?
You, sure, can.
Q. When should I pay?
Payment, under no exception, is required at the time of service. Wire transfers, however, are requested 2 weeks prior to the patient's arrival.